Shipping Information

Shipping

Free Shipping on orders over $139

Standard shipping $14.95

Express Shipping $19.95

Estimated Delivery times

We strive to provide accurate and prompt delivery for all our orders. However, please note that the delivery times we offer are estimates only. Due to variables in logistics and courier operations that are outside of our control, we cannot guarantee specific delivery dates, days of the week, or times of day for the arrival of your order.

Additionally, our courier services operate on standardised routes and schedules, which means we're unable to accommodate for specific timing of your deliveries. We appreciate your understanding and assure you that we make every effort to dispatch your orders efficiently and communicate any significant delays or issues that may arise.

Once your parcel has left our warehouse we are unable to amend the delivery address. Keep an eye out for your tracking link/number and contact the carrier for any updates on your delivery, if any issues contacting the carrier please give us a call and we can help locate your delivery.

PLEASE NOTE: Delivery times are Working Business Day estimated times.

State Economy Saver (Business Days) EXPRESS (Business Days)
VIC 3-5 Days 1-3 Days
SA 3-7 Days 1-3 Days
ACT 3-7 Days 1-3 Days
NSW 4-7 Days 1-4 Days
QLD 4-7 Days 1-4 Days
WA & TAS 5-10 Days 3-5 Days
NT 5-10 Days 3-5 Days

Carriers and Couriers

At First Aid Distributions, we are committed to ensuring that your orders reach you as swiftly and securely as possible. To achieve this, we collaborate with a range of reputable courier services, including StarTrack, Australia Post, Sendle and TNT.

Courier Economy Saver EXPRESS
Australia Post
Australia Post Express
Startrack FPP
Startrack Road Express
TNT/FED EX
Sendle
IF YOU REQUIRE A SPECIFIC CARRIER DUE TO YOUR LOCATION PLEASE INFORM OUR FRIENDLY DISPATCH TEAM.

PO Boxes and Parcel Lockers

For customers using PO Boxes and parcel lockers, please be aware that while we can deliver to these addresses, our preferred method of delivery for areas outside Victoria is to a physical address. This preference is due to the faster and more efficient handling of packages by our courier services when delivered to physical locations.

Returns/Refund Policy

You have 30 days from the day you receive your order to start a return. Items need to be unopened and unused, in their original packaging, with your proof of purchase. For hygiene reasons, opened continence products (pads, pull-ups, slips, underpads and similar personal-care items) cannot be returned or refunded once they have been opened or used, unless the item is faulty.

To start a return, email sales@comfortfirst.au or call 03 5443 2239 before sending anything back. Return shipping is at your own cost. If you are local, you can return items in person at our East Bendigo store, Monday to Friday 9am to 5pm AEST, for an immediate refund or exchange.

For anything not covered here, see our Refund Policy.