Returns must be in their original unused condition, you must return the item within 7 days. To request a refund please contact us for instructions.
Shipping Pricing
| Economy Saver | EXPRESS | Free Freight (Orders over $200) | Freight Express Upgrade (Orders over $200) | |
|---|---|---|---|---|
| Under 500g | $9.50 | $11.95 | Free | Free |
| Over 500g | $11.95 | $17.95 | Free | $6 |
Please Note: Bulk or Special Items May Incur a Surcharge.
Estimated Delivery times
We strive to provide accurate and prompt delivery for all our orders. However, please note that the delivery times we offer are estimates only. Due to variables in logistics and courier operations that are outside of our control, we cannot guarantee specific delivery dates, days of the week, or times of day for the arrival of your order.
Additionally, our courier services operate on standardised routes and schedules, which means we're unable to accommodate for specific timing of your deliveries. We appreciate your understanding and assure you that we make every effort to dispatch your orders efficiently and communicate any significant delays or issues that may arise.
Once your parcel has left our warehouse we are unable to amend the delivery address. Keep an eye out for your tracking link/number and contact the carrier for any updates on your delivery, if any issues contacting the carrier please give us a call and we can help locate your delivery.
PLEASE NOTE: Delivery times are Working Business Day estimated times.
| State | Economy Saver (Business Days) | EXPRESS (Business Days) |
|---|---|---|
| VIC | 3-5 Days | 1-3 Days |
| SA | 3-7 Days | 1-3 Days |
| ACT | 3-7 Days | 1-3 Days |
| NSW | 4-7 Days | 1-4 Days |
| QLD | 4-7 Days | 1-4 Days |
| WA & TAS | 5-10 Days | 3-5 Days |
| NT | 5-10 Days | 3-5 Days |
Carriers and Couriers
At First Aid Distributions, we are committed to ensuring that your orders reach you as swiftly and securely as possible. To achieve this, we collaborate with a range of reputable courier services, including StarTrack, Australia Post, Sendle and TNT.
| Courier | Economy Saver | EXPRESS |
|---|---|---|
| Australia Post | ||
| Australia Post Express | ||
| Startrack FPP | ||
| Startrack Road Express | ||
| TNT/FED EX | ||
| Sendle |
IF YOU REQUIRE A SPECIFIC CARRIER DUE TO YOUR LOCATION PLEASE INFORM OUR FRIENDLY DISPATCH TEAM.
PO Boxes and Parcel Lockers
For customers using PO Boxes and parcel lockers, please be aware that while we can deliver to these addresses, our preferred method of delivery for areas outside Victoria is to a physical address. This preference is due to the faster and more efficient handling of packages by our courier services when delivered to physical locations.
Returns/Refund Policy
Restocking fee
All returns incur a 20% restocking fee which will be deducted from the original purchase price. Shipping fees are non refundable.