Free Trial

Kim Hando placing Comfort First bags into a car boot outside the East Bendigo store

Free sample pack

Try Comfort First before you buy

New to Comfort First? We'd rather you tried our products than took our word for it. Choose a sample of our Pull-up Pants or our Wraparounds, tell us your size, and we'll post it to you free of charge, anywhere in Australia.

The pack and the postage cost us real money, and we're glad to cover it. All we ask in return is a few minutes of your time once you've tried it. One of our team will get in touch once, by phone or email, to hear how it went. Good, bad or somewhere in between, we want the honest version, because that feedback is how the range gets better.

Request your free sample
  • Pull-up Pants

    Pull on and off like everyday underwear, with a soft stretch waist. They suit people who are up and about and manage their own care, and they're the easier choice if you'd rather not think about tabs.

    Sample sizes: Medium (waist 60 to 120 cm) or Large (waist 65 to 140 cm).

    See the Pull-up Pants 
  • Wraparounds

    Often called slips. They fasten at the sides with tabs, so they can be changed sitting or lying down, and they're the option we point people to for nights and heavier needs. They suit people who have help with changing.

    Sample sizes: Small (waist 60 to 115 cm), Medium (waist 78 to 125 cm), Large (waist 96 to 150 cm) or Extra Large (waist 108 to 180 cm).

    See the Wraparounds 

Request your free sample

How it works

  1. Fill in the form. Your name, where to post the pack, and which product and size you'd like. It takes about two minutes.
  2. We post your sample. One pack of the product and size you chose, at no cost to you, anywhere in Australia.
  3. Tell us how it went. Once you've tried it, one of our team will get in touch just once, by phone or email, whichever you pick on the form.

Choose your size by waist measurement

Take a tape measure around the waist, at the point where the product will sit, with the tape snug and flat.

Pull-up Pants (sample sizes Medium and Large)

  • Medium: waist 60 to 120 cm
  • Large: waist 65 to 140 cm

Wraparounds

  • Small: waist 60 to 115 cm
  • Medium: waist 78 to 125 cm
  • Large: waist 96 to 150 cm
  • Extra Large: waist 108 to 180 cm

Between sizes or not sure? Our sizing guide walks you through it, or call us on 03 5443 2239 and we'll help you choose.

The free sample is for new customers, one pack per person. If you're requesting it for someone you care for, put their size in the form and your own contact details, so we know who to speak to afterwards.

What we collect and why

Comfort First is a brand of Australian First Aid Distributions Pty Ltd, ABN 54 153 377 185, 205 Murphy Street, East Bendigo VIC 3550, 03 5443 2239.

When you ask for a free sample we collect what you type into this form: your name, your email address, your phone number if you give it, how you would like us to follow up, your postal address, the product and size you would like, and the brand you have been using. We collect it directly from you and nowhere else. You are not required by law to give it to us.

Because the product and size you choose are continence products, and they sit against your name, the law treats that as health information, which is a sensitive kind of personal information. That is why we ask you to agree before we take it. If you are requesting a sample for someone you care for, the size you give us is about them, so please check with them first.

We use it for two things and nothing else: to send you the sample, and to contact you once afterwards to ask how it went. That single follow-up is what the tick box on the form covers.

We will not add you to our marketing. Asking for a sample is not agreeing to receive offers from us, and we do not treat it as though it were.

To get the sample to you we give your name and postal address to the people who pack and post it. Your details are stored in our email system and our store system, both run for us by service providers whose servers may sit outside Australia, including in the United States. We do not sell your information, we do not give it to advertising platforms, and we do not disclose it to anyone else.

If you would rather not give us this information, that is completely fine, and we simply will not be able to send you a sample. Nothing else changes.

Why you can trust us

  • Australian owned and run
  • Registered NDIS provider
  • ABN 54 153 377 185
  • Comfort First launched June 2024

Free trial questions

Is the sample really free?

Yes. There is nothing to pay for the pack or the postage. The only thing we ask is that you tell us how it went when we get in touch afterwards.

Which products can I try?

Our Pull-up Pants in Medium or Large, or our Wraparounds in Small, Medium, Large or Extra Large. Choose one product and one size in the form.

How do I know which size to choose?

Measure around your waist at the point where the product will sit and match it to the waist ranges above. If you are between sizes, or not sure, call us on 03 5443 2239 and we will help. If the size you receive is not right, tell us when we follow up and we will point you to the next size.

How long will the sample take to arrive?

We post samples anywhere in Australia. Delivery times depend on where you are; our shipping information page gives a guide by state.

Will you contact me afterwards?

Once. A member of our team will phone or email you, whichever you chose on the form, to ask how the sample went. It is a short, friendly conversation, not a sales call, and asking for a sample does not add you to our marketing list.

Can I request a sample for someone I care for?

Yes. Put their size in the form and your own contact details, so we know who to speak to afterwards. One sample pack per person applies to the person who will use it.

Can I use my NDIS funding to order afterwards?

If continence products are in your plan, yes. Comfort First is a registered NDIS provider. Talk to your plan manager or support coordinator about how continence products are covered in your plan, or read our NDIS page. If you are funded another way, call us and we will explain what we can do.

What happens after I have tried the sample?

Nothing you have to do. If it suited you, you can order online, by phone on 03 5443 2239, or in store at 205 Murphy Street, East Bendigo, Monday to Friday, 9am to 5pm. If it did not, tell us why when we get in touch, because that feedback shapes the range.

Kim Hando at the counter of the Comfort First and First Aid Distributions store in East Bendigo

Rather talk it through?

Real people, in East Bendigo

If you would rather ask a question before you request a sample, call us on 03 5443 2239, Monday to Friday, 9am to 5pm. You will reach one of our team at 205 Murphy Street, East Bendigo, and you are welcome to drop in and see the range in person.

Comfort First is the continence care range of Australian First Aid Distributions, so look for the First Aid Distributions sign on the door.

Contact us