Why people choose Comfort First
Comfort First is Australian owned and run from East Bendigo. You're not dealing with a call centre. You're dealing with a team that answers the phone in regional Victoria and knows the products back to front. The range has been refined from customer feedback, and it keeps being refined as that feedback comes in.
Comfort First is a brand of Australian First Aid Distributions Pty Ltd (ABN 54 153 377 185), a registered NDIS provider. Where a plan includes continence supports, participants, support coordinators and plan managers can order Comfort First products under it. Check with your plan manager, or see our NDIS page for ordering details.
How to choose the right incontinence product
Three things matter most: the type of incontinence, the level of absorbency needed, and the fit for your body. The most common mistake is assuming all brands size the same way. They don't. A medium in one range is often a different size in another.
For the basics: pull-up pants suit people who are mobile and prefer something they can manage themselves. Wraparounds suit people with limited mobility or who need carer assistance. Booster pads layer inside either to extend wear time. Underpads and bed mats protect surfaces. Body wipes handle cleaning between changes.
If you're new to Comfort First, the quickest way to get it right is to order a free sample pack of pull-up pants or wraparounds in your size. You can test fit, absorbency and feel before you spend anything.
Helpful reading before you choose
Comfort First at a glance
Our range covers six product categories, with a choice of sizes across the wearable products so you can match the product to the need rather than settling for close enough.
Frequently asked questions
What makes Comfort First different from other brands?
We're Australian owned and run, based in East Bendigo. The people who design the products and answer the phone are here in Victoria, and orders ship from our East Bendigo warehouse and Sydney fulfilment centre. The range has been refined from direct customer feedback.
Can I order Comfort First products under my NDIS plan?
Comfort First is a brand of Australian First Aid Distributions Pty Ltd, a registered NDIS provider. Where a plan includes continence supports, support coordinators and plan managers can order on a participant's behalf. Check with your plan manager, or visit our NDIS page for full ordering information.
Can I try Comfort First before buying a full pack?
Yes, if you're new to Comfort First. Request a free sample pack of pull-up pants or wraparounds: one product in your size, posted at no charge. Once you've tried it, one of our team will get in touch once, by phone or email, to hear how it went. That way you can test fit, absorbency and comfort before committing to a full order.
What's the difference between pull-up pants and wraparounds?
Pull-up pants go on and off like underwear and suit mobile users. Wraparounds (sometimes called slips) fasten at the sides and suit people with limited mobility or who need carer assistance. See our full comparison guide for details.
Are your products suitable for sensitive skin?
Our wraparounds and pull-up pants are soft against the skin and designed with skin integrity in mind. Our body wipes are unscented, bamboo-based and dermatologically tested. If you have a specific skin condition, check with your GP or a continence nurse before starting a new product.
Do you deliver Australia-wide?
Yes, we deliver across Australia. Shipping details are on our shipping information page.
Where do I find answers on dispatch, size swaps and payment?
Our FAQ on delivery, sizing, NDIS and payment covers dispatch times, discreet packaging, warehouse pickup, the free size swap on a first order, ordering under NDIS and Support at Home, and the payment methods we accept, including on-account terms for approved organisations.
Do you supply businesses, pharmacies and aged care homes?
Yes. Trade pricing tiers, order minimums and the Distributor Info Guide are set out on our wholesale continence products page.
Related reading from the Comfort First guide
Questions? We're here
If you're not sure where to start, give us a ring on 03 5443 2239 or email sales@comfortfirst.au. Our team is in East Bendigo and we know the products.
